GENERAL BOOKING TERMS AND CONDITIONS

1. Scope and acceptance

These terms and conditions apply to bookings made directly with Valco Locations. By making a booking, the guest accepts these terms and conditions in full.

2. Bookings and prices

A booking becomes final once full payment for the stay has been validated. The applicable prices are those displayed on the website at the time of booking. They depend in particular on the property, dates and length of stay.

3. Payment

The total cost of the stay is payable at the time of booking. Payment is made by bank card using the secure payment system provided on the website.

4. Cancellation by the guest

All cancellation requests must be sent to Valco Locations in writing.

If a booking is cancelled at least 14 calendar days before the scheduled arrival date, the cost of the stay will be refunded in full. If a booking is cancelled fewer than 14 calendar days before the scheduled arrival date, no refund will be given.

5. No-shows and early departures

If the guest does not arrive on the scheduled date, no refund will be given.

Once a stay has begun, the full amount remains payable. No refund will be given if the guest chooses to leave early, except in a recognised case of force majeure or if the accommodation becomes unfit for occupation due to substantial damage for which the guest is not responsible. In the latter case, any refund will be calculated in proportion to the nights that could not be used.

6. Cancellation by the owner

If Valco Locations is unable to provide the booked accommodation, the guest will be informed as soon as possible. Any sums paid for services that cannot be provided will be refunded, without prejudice to the guest’s rights under applicable law.

7. Tourist tax

The tourist tax applicable to unclassified furnished tourist accommodation is payable at the current rate set by the relevant local authority. It is calculated according to the number of guests liable to pay it and the number of nights. The amount and collection arrangements are specified when booking.

8. Security deposit

A €300 security deposit is required in the form of a card pre-authorisation processed by Stripe through ChargeAutomation. This is not an immediate payment, but a temporary authorisation allowing all or part of the amount to be charged if necessary.

The deposit may be used, in particular, for damage, missing items, additional cleaning costs resulting from a clear failure to follow instructions, or breaches of the house rules. Any deduction must be justified and communicated to the guest.

The card pre-authorisation will be released no earlier than three days after the departure date. The time taken for the funds to become available again will then depend on the guest’s bank’s processing times.

9. Check-in and check-out

For the property in Les Sables-d’Olonne, check-in is from 5 pm and check-out is by 10 am.

For the property in Les Contamines-Montjoie, check-in is from 4 pm and check-out is by 10 am. Access instructions will be sent to the guest before arrival.

10. Occupancy and house rules

Only the guests listed on the booking may occupy the accommodation, up to its maximum capacity.

The properties are non-smoking. Pets, parties, gatherings and events are not allowed. Guests agree to respect the neighbours, property, equipment and all house rules provided before the stay.

11. Guest responsibility

The guest is responsible for damage caused by themselves or anyone accompanying them during the stay. Any damage, incident or fault must be reported to Valco Locations as soon as possible.

12. Right of withdrawal

Under Article L. 221-28, paragraph 12, of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date or during a specified period. The cancellation policy in section 4 therefore applies from the moment the booking is confirmed.

13. Complaints

Any complaint should first be sent to Valco Locations by email at contact@valco-locations.fr so that an amicable solution can be sought.

14. Consumer mediation

In accordance with the provisions of the French Consumer Code concerning the consumer dispute mediation process, after contacting us and if you have not received a satisfactory response, you may refer your dispute free of charge to the following consumer mediation service:

CM2C
49 rue de Ponthieu
75008 PARIS, France
Telephone: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

15. Applicable law

These terms and conditions are governed by French law. If a dispute cannot be resolved amicably or through mediation, the competent courts will be determined in accordance with the applicable legal rules.